One more
beneficial thing bears mentioning: develop scripts. Don’t cringe; I don’t mean
scripts in the sense that the employee must say X if a situation equals A plus
B. I am talking about outlines that help an employee be prepared to use
critical thinking when it counts the most. Consider these scenarios:
What is the
proper response when someone who claims to work for the CEO calls and demands
your password? What do you do when a guy who has no appointment but looks and
acts the part of a vendor demands access to a part of the building or property?
Scripts can
help an employee determine the proper response during these circumstances and
help them feel at ease. For example, a script may look like this:
If someone
calls and claims to be from the management office and demands compliance of
either handing over information or internal data, follow these steps:
- Ask for the person’s employee ID number and name. Do not answer any questions until you have this information.
- After getting the identifying information, ask for the project ID number related to the project he or she is managing that requires this information.
- If the information in steps 1 and 2 is successfully obtained, comply. If it’s not, ask the person to have his or her manager send an email to your manager requesting authorization and terminate the call.
A simple
script like this can help employees know what to say and do in circumstances
that can try their security consciousness.
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